Privacy Policy

1) Who we are & scope

ApeFirst operates online gaming and prediction-market Services. This Policy applies to all sites, pages, and apps under the ApeFirst brand and any affiliated subdomains. Contact: [email protected].

2) What we collect

A. Information you provide

• Contact data: email, phone number, mailing address.
• Account & profile: username, preferences, security questions, communications with support.
• Payments & financials: deposit/withdrawal methods, transaction history.
• Compliance documentation: source-of-funds/source-of-wealth, sanctions/PEP screening results, dispute/chargeback records.
• Customer support & marketing: survey responses, promotions/bonus participation, and (where permitted) call/chat recordings for quality and compliance.

B. Information collected automatically

• Technical: IP address, device identifiers, OS/browser, language, referral URLs, session data, crash logs.
• Usage: pages and features used, game play data, wagers and outcomes, markets viewed/traded, balances, timestamps.
• Location: country/region inferred from IP and, where legally permitted and you grant permission, precise location to prevent fraud and satisfy regulatory geofencing. (Prediction markets often require more granular location controls.)
• Cookies & similar tech: see Cookies below.

C. Information from third parties

• Verification & risk partners: KYC/AML vendors, sanctions/PEP databases, fraud-prevention services.
• Payment providers: status of deposits/withdrawals, chargebacks, and anti-fraud signals.
• Analytics & marketing tools: aggregated metrics and campaign performance (no sale of personal information).
• Public/blockchain sources: wallet addresses and transaction hashes that are publicly available on-chain. Note: on-chain data is public and immutable; requests to delete such data cannot be fulfilled on the blockchain itself.

3) Why we use your information

We process data:

• To perform a contract: create your account, provide games/markets, settle bets/market outcomes, process payments.
• To comply with legal obligations: age/identity verification, AML/CFT, sanctions screening, geolocation/geofencing, record-keeping, regulatory reporting.
• For legitimate interests: secure and improve Services, prevent fraud/abuse, personalize experience, measure performance; we balance these interests against your rights.
• With your consent: certain marketing, cookies, and precise location (where required).

4) How we use information

• Provide, maintain, and improve our Services (including VIP/loyalty features).
• Verify identity, prevent fraud/abuse, enforce Terms, and ensure responsible-use controls.
• Communicate about account, security alerts, and—if you opt in—promotions.
• Comply with audits, licensing, and law-enforcement requests.

5) Sharing your information

We share:

• Within our group companies for operations/support.
• Service providers/processors (KYC/AML vendors, payments, cloud hosting, analytics, anti-fraud, customer support).
• Regulators and authorities where required by law or licensing conditions.
• Business transfers (mergers, acquisitions, restructuring).

We require appropriate contractual protections and only disclose what's necessary.

6) Cookies & similar technologies

We use:

• Essential cookies for core functionality (authentication, security, load balancing).
• Performance/analytics cookies to improve site features.
• Marketing cookies (where you consent) to measure campaigns.

You can manage preferences via our cookie banner and your browser/device settings; functionality may be affected if you disable cookies.

7) Prediction-market specifics

• Geolocation: If you access prediction markets, you may be required to share precise location (with device permission) to comply with jurisdictional rules and combat fraud.
• Public blockchain data: Certain actions (e.g., on-chain settlement, wallet interactions) create public, immutable records. We cannot alter or delete blockchain records controlled by decentralized networks.

8) International data transfers

Your data may be processed in countries outside your own. Where required, we use appropriate safeguards and assess local laws.

9) Retention

We keep data only as long as necessary for the purposes described, accounting for regulatory/AML retention periods, dispute windows, and tax/accounting rules. We may retain limited records after account closure where legally required.

10) Security

We use technical and organizational measures (encryption in transit, access controls, monitoring). No method is 100% secure; keep credentials confidential and log out after use.

11) Your rights & choices

Depending on your region, you may have rights to:

• Access, correct, delete (subject to legal/AML exceptions).
• Object or restrict certain processing; withdraw consent for marketing or precise location.
• Portability (where applicable).
• Opt-out of marketing at any time via links in emails or by contacting us.

12) Children & restricted persons

The Services are for adults only (min. age depends on jurisdiction). We do not knowingly collect data from minors. We may block, close, or restrict accounts based on licensing, sanctions, or geography.

13) Third-party links & services

Our Services may link to third-party sites/services. Their privacy practices are governed by their policies; review them before use.

14) Changes to this Policy

We'll update this Policy as practices or laws evolve and post the new date at the top. Continued use means you accept the updated Policy.

15) Contact us

Email: [email protected]